Switching your online accountant sounds like a hassle. Digging out ancient files and receipts, shopping around for an alternative, and having that awkward “it’s not me, it’s you” conversation. It can be tempting to just avoid the bother and stick with your current accountant, even if it’s not working.
But if you are really not happy with how your accountant is managing your business affairs, it’s probably time to take the bull by the horns and look to switch.
Reasons to Switch
Communication and availability
If you have more chance of scheduling tea with the Queen than speaking to your accountant, it’s safe to say there’s a communication issue. If you have an urgent problem and the best solution they can offer is a telephone call a week on Thursday, it’s time to look elsewhere. You should never feel like your accountant is too busy for you.
Likewise, if they can’t break things down and explain things in a way you understand, find a company who can. Yes, there’s a lot of industry jargon involved in accounting, but it shouldn’t feel like they’re speaking a different language.
Poor relationship management
Sometimes you meet people you just don’t get along with. It’s a fact of life and can’t be avoided. That being said, you should never feel worried or apprehensive about talking to your accountant. It’s important to maintain a good relationship, which means your accountant should make you feel relaxed by being easy to talk to.
If they ever belittle you or make you feel like you’re asking stupid questions, show them the door. People like to deal with people, not faceless brands; your online accountant should know this and make themselves approachable and accessible.
They just don’t “get” you
Not being understood is frustrating. It’s even worse when someone is trying to help you, but doesn’t “get” what you’re all about. This can lead to all sorts of problems if that person is your accountant.
Our dedicated accountants and support staff at Boox are not only knowledgeable and passionate about accounting, they’ll take the time to fully understand what makes your business tick, using all their expertise to help you flourish.
Cost and perceived value
Sometimes it just comes down to the most simple element: price. Feel like you’re paying more for a service than you think it’s worth? Look around for a cheaper alternative and ask your friends or colleagues for recommendations.
If you’re having issues with your current online accountant, leave it with us. Our friendly, experienced client accountants are there to offer advice and guidance and to help you every step of the way.
Got a friend who is itching to switch?
Bring a friend or workmate onboard with Boox and we’ll give you £100 cash if they sign up for one of our accounting services. There is no limit to the number of people you refer, and you don’t even have to be a Boox client.
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