By Lynne Gowers on 6th December 2018

HMRC phone scam warning


We want to warn all of our clients and readers about a sharp rise in the number of phone scammers pretending to be from HMRC.

According to BBC Radio Live’s Wake Up to Money programme, reports of fraud to HMRC have risen to 85,000 a month during 2018, compared with 70,000 on a typical month last year.

The latest trend is for fraudsters to leave voicemails threatening taxpayers with warrants for their arrest or legal action. The number the call is made from is often similar to the official HMRC phone number, and so recipients are reassured that it is genuine.

Spotting an HMRC scam voicemail or call

We have had reports of one scam voicemail in which a female automated voice purports to be an officer from HMRC, and gives her name. She provides a telephone number and urges you or your “solicitor of record” to call her back.

The message threatens that if you or your solicitor does not call back “then get ready to face the legal consequences”.

This is the scammer’s tactic to pressure you into acting quickly for fear of severe consequences.

We have also been made aware of a case where a caller (again identifying themselves by name and as an officer of HMRC), threatened court proceedings, blacklisting of accounts and confiscation of property. This caller became aggressive and angry when pressed by the suspicious recipient.

This video from Which explains exactly what you might come up against if you fall victim to HMRC scammers:

What to do if you are targeted

If you get a call or voicemail which worries you, try and verify the identity of the caller and don’t give out any personal information.

Check the number against any official correspondence and in the case of a voicemail try calling the number back from a different phone and ask about the message to see if it was genuine.

If it really is HMRC, they will accept that you may want to call them back using numbers obtained from their website, so that you can check they are genuine.

As well as calls and voicemails, scammers may send email, text messages or letters in a bid to con innocent taxpayers out of their money or personal details.

HMRC do legitimately call people about outstanding tax bills and do use automated messages, but they will always include your unique tax reference number.

If you are a Boox client and are in any doubt about the veracity of any communication you get from HMRC, please don’t hesitate to bring it to the attention of your accounting team.

Paying HMRC – official bank details

As we have seen in the examples above, scammers will use pressure tactics and threats to part you with your money.

Even if you are confident that it is genuinely HMRC that you are dealing with, you should only ever make payments to the below official HMRC bank accounts:


Account no: 11963155
Sort code: 08-32-10
Account name: HMRC VAT

Corporation Tax, Self-assessment and PAYE

Account no: 12001039
Sort code: 08-32-10
Account name: HMRC Cumbernauld

“Do your own due diligence”

Mr Chas Roy-Chowdury, head of taxation at accounting body ACCA, told the BBC that it was understandable for people to be tricked. He said:

“It is difficult to be critical of the taxpayer or HMRC because many of the scammers are using the opaqueness of tax and our interactions or lack of with HMRC to steal the taxpayers money.”

“It is a new world we live in when it comes to tax scams, don’t be a victim and do your own due diligence. Just do a few simple checks to avoid being taken for a ride”.

Reporting a scam

You should always report fraudulent HMRC communications so that they are investigated and to prevent others from being targeted.

Phone calls and voicemails – call Action Fraud on 0300 123 2040
Emails – forward to
Texts – forward texts to 60599

Get in touch

Lynne Gowers Written by Lynne Gowers

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