Our mission at Boox is to turn our clients into fans of what we do, and that means delivering an accounting service that is second to none. Feedback enables us to make the right decisions to optimise the Boox experience.
A new way of working – team changes
As a direct result of feedback from clients we are changing the way we support our clients.
When you join Boox, you will be placed in the care of a dedicated accounting team, rather than just one nominated accountant. This means you have access to a group of experienced client accountants and a greater pool of expertise.
We will be contacting all of our clients by email to tell them the contact details for their dedicated accounting team.
We are confident that this new way of working will improve communication, ensure consistency and speed up response times – especially during the holiday seasons.
As many of you will know, we are based in Portsmouth in Hampshire. To stay true to our roots, we have named our new accounting teams after famous forts in the local area.
The Boox offices overlook Porchester Castle on one side and are flanked by the forts of Portsdown Hill on the other.
Forts embody strength and protection, so you could say we are the troops defending you and your business from the consequences of bad accounting!
Here’s a potted history of the landmarks behind our team names:
Fort Nelson is one five defensive forts built on the summit of Portsdown Hill (which overlooks Portsmouth Harbour) in the 1860’s
It was built by Royal Commission to prevent a French land attack on Portsmouth dockyard. Having been abandoned in the 1950’s, after years of neglect Fort Nelson was restored to its former glory and opened to the public in 1994. It is now part of the Royal Armories and houses an impressive collection of artillery through the ages.
Portchester Castle is a medieval castle built within the walls of a Roman fort built in the third century to defend the South Coast of Roman Britain from Saxon pirates. It holds a commanding position at the north end of Portsmouth harbour. The castle itself is thought to date from the 11th century and was said to be a favourite hunting lodge of King John. Later in its history the castle was used as a prison. It features in Shakespeare’s play “Henry V”, as the location where plotters to overthrow the King were apprehended.
Built in the 1860’s, Fort Purbrook was part of Portsmouth defences against the French. The guns of Fort Purbrook pointed to the North of Portsmouth to protect the city from inland attack.
During both world wars, the fort was used as a barracks. It is now used as an outdoor pursuits centre for young people. These days the fort’s tunnels are used for orienteering, and are said to be haunted!
Of the five forts on Portsdown Hill, Fort Southwick is the highest. It holds the water tanks for the other forts on the hill and supplied them via a brick aqueduct. At the start of World War II, Royal Engineers excavated a secret network of tunnels 30 metres beneath Fort Southwick. This was to become the communications nerve centre for “Operation Overlord”, the codename for the Normandy landings.
Fort Widley is another of the Portsdown Hill forts, built between 1860 – 1868 and designed to defend Portsmouth from the north. During the Victorian period, various infantry units were stationed there and it was used as a transit depot during the first world war. An interesting event in Fort Widley’s more recent history was its use in 2010 to host a huge search and rescue exercise based around a simulated earthquake, involving teams from seven countries.
If you are interested, you can find out more about these forts and Portsmouth’s rich heritage at – www.visitportsmouth.co.uk.
More changes to come
As we mentioned earlier, we’ll be emailing all of our existing clients with details of how they can contact their dedicated accounting team. In addition to the dedicated client accounting teams, with their namesakes detailed above, we will have three specialist teams, managing SME clients, Personal tax and Business closures. As a Boox client, you may have contact with one of more of these teams, depending on your accounting needs.
We are really excited for the future of Boox and the introduction of team-based accounting support is just one of the positive changes we are making. These include updates to the Boox App and a great new-look website.
If you have any comments or suggestions to further improve our accounting service, please get in touch.
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